Classes:

Knock Your Socks Off Customer Service

This course is essential to any business or any employee wanting to increase their people skills in order to create remarkable results with customers. Learn to avoid the 7 Deadly Sins of Customer Service, gain effective listening skills and key phrases to use with difficult, unhappy customers. Discover ways to keep track of customers concerns and requests with follow up techniques to ensure repeat business. You will leave prepared with techniques to diffuse, disarm and deflect conflict and confrontation. Get an instant attitude adjuster to help you remain positive, reduce your stress, and stay calm no matter what the customer brings to you. Natalie Forsyth is a nationally acclaimed speaker and trainer. She has presented workshops for National Seminars Group.

406W04 Feb 12 (Thu) 9:00 am - 12:00 pm, Laulima 225

Cost: $49

(Class titles marked with * are approved for state employees by the Hawaii State Department of Human Resources and Development)

Downloads

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