Conflict Resolution and De-Escalation Techniques

  • Bryne Nagata of UH Manoa Campus Security demonstrate techniques with a faculty on conflict resolution and de-escalation
  • Bryne Nagata of UH Manoa Campus Security demonstrate techniques with a faculty on conflict resolution and de-escalation

Date: September 19, 2019

Presenter: Bryne Nagata, UH Mānoa Campus Security

Agenda:

  • Introduction
  • Factors to conflict
  • Signs of Agitation
  • Verbal and non-verbal techniques
  • Ending de-escalation
  • Debrief
  • Scenarios
  • Questions and Answers