Verification Policy

What is verification?

Verification is a federal process instituted by the US Department of Education to verify information provided on the Free Application for Federal Student Aid (FAFSA).

The U.S. Department of Education selects students for verification.  You can see on your FAFSA comments if you have been selected for the verification process. UH Maui College (UHMC) may select students for verification if we find conflicting information on your financial aid application.

The verification process is designed to request information and documents from students in order to compare it to the information the student entered on their FAFSA application. If any data does not match, we may request additional documentation in order to correct the student's FAFSA and update the conflicting information. If you are found to have purposely misled or provided false documentation to obtain financial aid funds, UHMC can report this, with evidence, to the Office of the Inspector General for review.

Verification deadlines

A student selected for verification has no later than 30 days prior to the last date of the semester to submit complete and signed verification paperwork. If you do not submit all verification paperwork by the deadline your file will not be complete and you may not be awarded financial aid.

Review of verification documents

Beginning with the 2021-2022 FAFSA, the University of Hawai'i Maui College will begin using an online service called ProVerifier (powered by Proed) to assist with completing the verification process for students. Students selected for verification will first receive an email from UH Maui College's Financial Aid Office (mauifa@hawaii.edu) and then a follow-up email will be sent from the University of Hawai'i Community College (UHCC) System Financial Aid Office (ccfinaid@hawaii.edu). The second email will generally be sent a day after the first and will include more instructions with regard to completing the verification process through the online ProVerifier website. Students will need to log in to ProVerifier with their UH username and password.  

Keeping track of your status

Monitor your Student Requirements section in the Financial Aid section of your My UH Services portal for the current status of your documents. UHMC will send you emails to your UH email account to notify you of missing or incomplete documents.

If you are selected for verification after you have already been awarded

If you have been selected for verification during the semester you have been awarded aid for, you will have until the last day of the semester to turn in any required verification documents. If there are corrections that need to be made to your FAFSA, please be aware that your financial aid awards may change. Those changes may require you to pay back financial aid.  You will be notified by email of any changes to your financial aid award.

If you have been awarded financial aid (by the tuition deadline) and have not declined all financial aid given to you, your classes will be held and you do not have to pay by the deadline.  Be aware that you have to be awarded financial aid and are able to see the award on your UH portal, filling out the FAFSA is not enough to hold your classes.

Other important notes:

• If you are not awarded financial aid you and are registered for classes you will need to pay for your classes or start a tuition payment plan through your UH portal.  If not, your classes may be dropped.  It is your responsibility to check on the status of your classes after the tuition deadline.
• If you will still owe tuition after your financial aid has applied towards your tuition and fees, it is suggested that you wait until your financial aid has paid first and then pay the remaining balance on your account.  You cannot make a partial payment.

As long as all requirements have been completed, UH Maui College will receive funds at the disbursement date described below. Be aware that this is the date UHMC receives the funds and not the day the student will receive funds. Read further for how refunds work.

• Most grants and loans will come to UHMC 10 days prior to the first day of classes.
• First time, freshman loan borrower funds will not come until 30 days after the first day of classes.
• For students attending only one semester (Fall only or Spring only), your loans come in two disbursements. Your second dsibursement will not be released until the mid-point of the semester.

After any tuition/fees have been paid any remaining monies are refunded to the student. There are two ways to receive refunds:

• The default method is receiving a check in the mail. This can take 7-10 business days from after UHMC receives monies. The check is mailed to your most current address on your UH portal. Please make sure your address is always up to date.
• You can also set up direct deposit through your UH portal. It can take 5-7 business days to process a direct deposit. Click here for E-Refund instructions.. You can follow these instructions to sign up for direct deposit.

Check the schedule of classes for dates relating to refunds, erase period and the last day to withdraw with a ʻWʻ grade. Read below for general descriptions.

• During the erase period (generally the first 3 weeks of classes), as you add or drop classes your financial aid will adjust itself automatically. Check your UH portal for any tuition balances that you may owe as a result of adding or dropping classes.

Important notes:
There are different refund periods. Due to these refund periods you may owe additional funds to school. Classes that you drop before the erase period do not show up on your transcript and does not affect your satisfactory academic progress.

After the erase period but before the last day to withdraw with a ʻWʻ –

• If you withdraw from all your classes you will probably owe back financial aid based on how long you were enrolled in a class.
• If you partially withdraw and complete your other classes you will not owe back any funds for the current semester but may affect your eligibility for future semesters.
• Wʻ grades do not affect your GPA but will lower your completion rate. You need to complete 67% of all classes attempted. Failing to do this could mean you are suspended and not eligible for financial aid. See our SAP link for more information about grades and financial aid.

A:  If you are enrolled in Distance Education courses and/or concurrently enrolled at other University of Hawaii Campuses, under certain conditions you may be able to receive aid for those courses. All courses will be reviewed by the Financial Aid Office for eligibility and aid will be applied to your account accordingly.

Plan EARLY!

You are responsible to obtain your textbooks and supplies that you need to ensure that you have all the resources to fulfill your SAP requirements (see SAP-Satisfactory Academic Progress for what those requirements are).

UH Maui College Bookstore – Click Here

Textbook Tips –

• Refund time may vary, plan ahead.

• Start budgeting for textbooks. Books may range between $50-180 per class.

• Price them on the UH Maui College Bookstore website.

• Purchase them slowly. (Suggested to start at least 3 weeks before the semester starts)

• Purchase books for classes that are important earlier.

• Rent books (online or at the bookstore)

• Purchase “used” books – cheaper than “new”.

• Find out if instructor has their books on “hold” in the library. Sometimes, instructors put a copy of the textbook in the library. These copies are not allowed outside of the library.

• Find a study buddy and make copies from their textbook.

• Some classes do not require that you have your textbook on the first day of class. (Check with your instructor for details).

The 2024-2025 Cost of Attendance outlines the average estimated cost of attending UHMC as a full-time student for the 2024-2025 academic year.

For more information regarding costs please visit the UHMC tuition, fees, and deadlines webpage.