Virtual Lab

Accessing your virtual desktops is quick and easy. The virtual lab extends the reach of UHMC computing resources to students whether at home or on campus. Your desktop files, preferences, as well as application setting follow you no matter where you log on from.
Note: Be sure to log off your virtual session to keep your files and account secure. This is especially true when using a shared computer such as in a campus computing lab.

Method - Web Browser

Tutorial: https://go.hawaii.edu/aJQ

Use a web browser to log on with your UH account to our virtual lab at https://vlab.maui.hawaii.edu. Just be sure you are using a modern web browser such as Chrome, Safari, Firefox, or Edge.
Note: If you are getting an error when trying the link, delete your cookies for the webpage and retry.

It should redirect you to the UH login screen. Sign in using your UH username and password.
On the Citrix homepage, click the "desktop" tab at the top. Now click on the computer icon above "UHMC Virtual Lab" and you should be starting up the virtual desktop on a new tab.

Accessing your virtual desktops is quick and easy. The virtual lab extends the reach of UHMC computing resources to students whether at home or on campus. Your desktop files, preferences, as well as application setting follow you no matter where you log on from.
Note: Be sure to log off your virtual session to keep your files and account secure. This is especially true when using a shared computer such as in a campus computing lab.

Method - Select Campus computer labs

Kalama 206a, Kupa'a 102, Kupa'a 204, and the UHMC Library have been optimized for virtual lab usage. Logging in is a bit different that a traditional computer.

Here are the steps for accessing your virtual lab desktop:

1. Locate a computer with the IGEL desktop (above left). Press the power button.
2. Now it should display the UH Login Screen (above right) along with a License Warning pop up. First click "ok" for the pop up and then input your username and password.

   

3. If you have only one virtual lab desktop, it should automatically use it.
   If you have multiple virtual lab desktops, it should display your Citrix home page.
4. Your desktop should now be ready to use.

   

5. When you are finished using the virtual lab, click the 3 lines at the top, then the 3 dots on the right, and click "Log off" (shown above).

   

6. Finally, press the power button on the IGEL hardware and click "Shutdown" on the screen.

To request access to the Adobe Creative cloud VLab, please fill out this request form: Virtual Lab Request Form

Follow one of the tutorial methods above before moving on to accessing Adobe Creative Cloud VLab tutorial below.
Tutorial: https://go.hawaii.edu/acfU

Accessing Adobe Creative Cloud from the VD-ADOBELAB desktop is simple and convenient. The virtual desktop provides students with access to Adobe's suite of applications, whether they are working from home or on campus. Please note that access to the VD-ADOBELAB desktop is granted only upon request. Once granted, your files, preferences, and application settings will follow you regardless of where you log in. It’s essential to log off your virtual session when you are done, especially when using a shared computer, to ensure the security of your files and account.

How do keep my account secure?

As with any computer system, security should be top of mind to ensure your information is accessed and available to only you.  Here are a tips to keep your account safe

1. Always log out of your account, whether logged in via a browser or a classroom lab computer.
2. Do not share your account with anyone.
3. Do not fall victim to phishing email or phone call attempts, UHMC will never request your username or password over the phone, emails, or otherwise.

If you encounter an issue, please restart the Igel thin client.

If that doesn’t solve the issue, then call 808-984-3283 or e-mail uhmchelp@hawaii.edu and we will troubleshoot it.

Please take a picture of the error message and email it or mention it by phone.  

You can restart the device by pressing the power button.

Short press is when you push the power button for 1 second and it will notify you that the hardware is shutting down.

Long press is when you push on the power button and hold it for 4 seconds or more and it will instantly shut down the client without notifying the user. 

Both short and long press will shut down the thin client and reset the setting on startup. As a result, the Igel thinclient will boot up with fresh settings and it should present you with a UH login page. 

Some of the issues that was reported to us by users are the following:

1. Cannot complete your request

       2. Expired password

Both issues must be reported to us to resolve the issue. Call 808-984-3283 or e-mail uhmchelp@hawaii.edu

• Title: Citrix smart card error
• Type: Authentication error

Symptoms or Error

When using a smart card authentication, after the user logs off or the current session times out, this will prevent the user from logging back in and prompt an error return message. 

With a smart card the error is;

• "You cannot log on using a smart card"
• "Please close your browser to protect your account"

Video of Login smart card error

This error message is caused by the user (you) not closing the browser window when logging off the smart card.

This is because the browser may cache the token or PIN.

(The above means that someone could access your account, data, & information from your previous session).

• Solution 1 (Open private tab)
  • Open a private tab in your browser and attempt to log back in at vlab.maui.hawaii.edu
  • (How to open a private tab)

• Solution 2 (Restart System)
  • Close the browser or restart the system
  • Reopen your browser and go to vlab.maui.hawaii.edu
  • Attempt to log back into the account

If further assistance is needed please contact us, at the UHMC HelpDesk;

Hours: Monday– Friday 8:00 am-4:30 pm
Call us: (808) 984-3283
Email Us: uhmchelp@hawaii.edu